Many patients have incomplete knowledge and insight into their own medication use. Patients and healthcare professionals experience a lack of information about medication when visiting the hospital. The tablet app had to ensure that patients and healthcare professionals are better informed about medication. The solution was seen in a far-reaching integration of the communication in the care chain about medication use. The tablet app had to meet the following needs: registration of medication, scanning of medication, medication diary, total overview and display of leaflets. The tablet app would be independent of time and location, so that it would always be possible to see what was prescribed and when.

Joint participation in the Health Battle 2015 by the client council and the Rijnstate innovation management team, with a chance of winning first place. If they won, the idea would be developed further with a team of students for six months. The expectations were high due to the broad scope of the project, in which patients and the business community were also involved. After winning first place in the Health Battle 2015, things went wrong. A cascade of problems proved to stand in the way of further development. There was a lack of focus, there were many exploratory meetings with business partners and it proved difficult to reach agreement on a concrete plan of action. The complexity of the ICT field and divergent ideas about the earning model under the business case for the envisaged solution stood in the way of progress. We held many brainstorming sessions to arrive at the design of the tablet app proposition. After the design had reached more or less consensus, we started developing hands on, but again it was difficult to come to a concrete plan and schedule. During both the brainstorming sessions and the construction phase, there were many changes in the delegation of the organisations involved, which also made it difficult to put the plans into practice together.

The result was a brilliant failure, we did not manage to come up with an experimental setup. After more than two years of discussions and business meetings, the project team fell apart and all that remained was a brilliant idea and a whole heap of lessons learned. There are four reasons why no result was achieved: 1 Everyone's expectations and scope were very different. 1 Everyone's expectations and scope were very different, due to the wide range of parties involved. 2 For various reasons (differences of vision, doubts regarding the reliability of potential partners, lack of decisiveness, members who had to represent the interests of global corporates and differences of opinion between departments within an organisation), no clear decisions could be taken and there was a lot of working in parallel. 3 ICT resources of various interests had to be integrated. This was not explicitly mentioned, so that efficient integration of the technology was not possible. 4 There has been a lot of rotation among stakeholders during the project.